Reference

miami4d Legal Conditions You Should Know

Our legal terms set out exactly how your account, your data and your wallet activity are handled on miami4d — covering everything from account eligibility to how we…

Account Eligibility ConditionsData Retention PolicyDANA, OVO, GoPay & QRIS Wallet TermsCookie & Tracking DisclosureJurisdiction-Dependent Access
miami4d miami4d Legal Conditions You Should Know
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Question

If you have a question about these terms, your account data or a wallet transaction covered by our policy, our support team handles legal queries through three dedicated channels. Whether you are in Bandung or anywhere else in Indonesia, you can reach us 24 hours a day, 7 days a week — and legal queries are routed to a specialist queue separate from general account help.

Team online

Live Chat — Policy Queue

Open the live chat widget from any page and select 'Legal & Policy' from the topic menu. A specialist responds within five minutes during peak hours and within fifteen minutes overnight.

Email — [email protected]

Send detailed data or account-rights requests to our legal address. We acknowledge receipt within one business day and deliver a full response within five business days of receiving your query.

Account Help Centre

Your account dashboard has a 'Policy & Terms' section under Settings. From there you can download your data, review your consent history and submit an account-closure request without contacting support.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Our approach to data, cookies and account security is built around clear retention rules and verifiable access controls.

Data Retention Window

We retain account and transaction data for the period required under applicable law.

Cookie Disclosure

We use functional cookies to keep your session active and your wallet preference saved between logins.

Account Security Controls

Phone verification is required before any account gains lobby access.

Wallet Transaction Records

Every DANA, OVO, GoPay and QRIS deposit and withdrawal is logged against your account ID with a timestamp.

Data Access & Correction

You have the right to request a copy of the data we hold about you and to ask us to…

Account Closure Process

If you choose to close your account, we process the request within two business days, settle any pending wallet balance…

Common Legal Questions About miami4d

These are the questions we hear most often about our terms, your rights and how policy applies to your account. If your question is not covered here, the live chat policy queue or our legal email address is the fastest path to a clear answer.

Access to our lobby and wallet services depends on local law in your specific region. Where local law permits, you may open an account and use DANA, OVO, GoPay or QRIS to fund it. We do not extend access where local law prohibits it.

We collect the phone number you use for verification, your chosen wallet method (such as OVO or DANA), and your transaction history. We do not collect payment credentials directly — those stay with the wallet provider.

We retain your data for the period required under applicable local law. After that window passes, your personal data is deleted from active systems and removed from backup storage in the next scheduled purge.

Yes. Open your account dashboard, go to Settings, then 'Policy & Terms', and submit a data access request. Alternatively, email [email protected] and we will respond with your data package within five business days.

Submit a correction request through the Account Help Centre under Settings, or email our legal address with the specific detail you want changed. We process corrections within two business days of receiving the request.

We settle any pending wallet balance to your nominated DANA, OVO or bank transfer account within two business days of processing your closure request. After settlement, your account is archived per our data retention schedule.

We update the terms when our account systems or wallet integrations change. The revision date appears at the top of this page. Continuing to use your account after a revision date means you accept the updated version.